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1. I have a child support obligation and I switched jobs, do I need to let my caseworker know?

Yes, please contact the Child Support Agency at 715-339-3094 to inform them of any employment changes as soon as possible.

2. Am I able to access my child support debit card online and view deposits?

Yes, please visit www.eppicard.com to set up your account.

3. I have a Health Insurance Order, what does that mean and how is it enforced?

To have a health insurance order means that you are court ordered to provide medical insurance for your child IF it is offered to you through your employer at a reasonable cost.   Reasonable cost is defined as: less than 5% of your gross monthly earnings. Your caseworker will contact your employer and request information on the premium cost of insurance offered.  Using your salary and the premium cost, we use a formula to determine whether or not the cost exceeds 5% of your gross monthly income.

4. My child’s other parent and I have conflicts regarding custody and placement with the child, can the Child Support Agency assist me?

The Child Support Agency is not involved in custody or placement issues.  You will need to speak to an attorney regarding these disputes.

5. I have a child support obligation and need to make a payment, can I do this at the local Child Support Agency?

The Child Support Agency does not process payments, but can ensure the delivery of your child support payment to the Wisconsin Trust Fund.  Payments are only accepted in the form of a check or money order, no cash payments.